Our Mission

We desire to be a positive benefit to all we serve, exceeding every expectation.

Our commitment is to excellence in approach, in product, and in results achieved.

We stand behind every tour we plan as our best work – something we are proud to put our name on and something we are proud to offer to our groups and their community. We absolutely guarantee that if there is ever a problem – with a motorcoach, hotel, restaurant, supplier, tour leader, or any service which is contracted and handled through Scholastica Travel Inc, and we are informed while still on the trip, it will be corrected, or you will receive a partial to full refund for that element of your tour.

Staff and service so good that we can guarantee it!

Read more about Scholastica’s Quality Guarantee

Exceeding customer expectations is the primary goal of every trip.

Who is the customer?   The group leader, the chaperones, the group, the parents of the students, the school, the school board.  These are the customers.  These are the people we have to please.

 There are 3 Types of Customers:

1. Netural: Satisfied Customer
2. Positive: Raving Fan
3. Negative: Excited Tattletale

We want to go beyond a satisfied customer.  We need to go outside the box and the extra mile for our customers. We want to create “raving fans” who will come back to us over and over again!

Characteristics of Raving Fans:

• They receive way more than expected.
• They form a strong emotional bond or relationship with our company.
• They are anxious to tell others about their experience.
• They want to come back to us over and over again.

There are 3 kinds of people in the world:

1. Those who make things happen
2. Those who watch what happens
3. Those who wonder what happens

What kind of person are you? How far out of your way would you go for great service?

What do customers expect?

1. They expect that you will run the tour smoothly.
2. They expect the tour leader to handle any emergencies that may arise.
3. They expect to receive everything that was promised.
4. They expect the tour leader to provide factual, informative and entertaining commentary.
5. They expect the tour leader to keep the group informed, entertained and happy.
6. They expect the tour leader not to get lost.

Remember, exceeding customer expectations is the primary goal of every trip!

It is our responsibility to provide a trip that is:

1. Safe
2. Educational
3. Fun!

Safe

Scholastica takes extensive efforts to ensure the safety of our travelers and the peace of mind for all involved. We provide 24-hour emergency assistance, nighttime supervision, student safe hotels, insurance, and more. Read more about our safety measures.

Educational

Scholastica was founded by two school teachers, John and Nancy Weir. Education has always been at the center of our service. This value is at the core of our staff and extends to our tour leaders, many of whom are retired teachers.

We provide experienced, competent tour leaders who give educational and interesting commentary. We choose attractions that are educational and age appropriate.

Fun

We provide tour leaders who know how to have fun! The tour leader can really make the trip. Additionally, we choose destinations that are fun to visit and know activities that can be included in the itinerary that are “pure fun”.